Terms & Conditions

This document sets out the Terms and Conditions under which Mesa de Pagos Bolivia S.R.L. ("Mesa de Pagos") provides its services. Mesa de Pagos is a financial technology company currently completing its adaptation to the regulation of the Financial System Supervisory Authority (ASFI) of Bolivia, operating as a Virtual Asset Service Provider.

Its activity covers technology and operational services linked to the facilitation of international payments related to foreign-trade operations, the execution of high-volume transactions in foreign currency and/or crypto-assets through Mesa OTC, and the management of local collections and payments in Bolivia through Pay-in and Pay-out solutions.

For the purposes of the commercial relationships managed by Mesa de Pagos through its platform, the following terms have the meaning assigned below:

Virtual Assets

Digital representation of value that can be transferred or traded electronically and used as an alternative means of exchange, including cryptocurrencies and stablecoins. It is not legal tender in the Plurinational State of Bolivia.

Client

Natural or legal person who has created an account on the Platform, completed the corresponding registration and identification procedure, and is enabled to use Mesa de Pagos services.

Fee

Amount charged by Mesa de Pagos in consideration for its services, in accordance with the rates in force and the conditions applicable to each transaction.

Confirmation

Verification that a transaction has been validated and recorded on a blockchain and processed by the Platform in line with its operational parameters.

Cryptocurrency

Digital asset that uses cryptography to secure transactions, control the issuance of units and verify transfers, without legal tender status or backing from any State or monetary authority.

Mesa de Pagos Account

Digital account associated with a Client within the Platform, enabled for executing operations, managing funds, payments, collections and other available services, subject to applicable limits and conditions.

KYC / KYB

Know Your Customer / Know Your Business: due diligence, identification and verification procedures applied to the Client and, where applicable, its ultimate beneficial owner, carried out under applicable regulation and Mesa de Pagos internal policies.

Principal

Client who instructs Mesa de Pagos to buy, sell or execute operations with fiat currency and/or Virtual Assets, granting a limited mandate and accepting these Terms and Conditions.

Fiat currency

Legal tender issued by a competent monetary authority.

Order

Instruction issued by the Client through the Platform for the execution of a specific operation, under the selected parameters and conditions.

OTC (Over-The-Counter)

Trading modality outside open markets, through which high-volume fiat and/or Virtual Asset transactions are executed under conditions defined by Mesa de Pagos and disclosed to Clients in advance.

International payments

Operations for transferring funds between the countries where Mesa de Pagos operates, directly or through its partners, mainly linked to foreign-trade operations and channelled through the Platform and authorised providers.

Pay-in

Service through which the Client deposits funds into the Platform via the enabled methods, including QR.

Pay-out

Service through which the Client instructs the outflow or transfer of funds from the Platform to third parties or designated accounts.

Platform

The set of technological, operational and functional components, including the website and associated systems, through which Mesa de Pagos provides its services.

Stablecoins

Virtual Assets designed to hold a value referenced to a fiat currency, such as USDT, USDC or EURC.

Transaction

Any transfer, payment, collection, exchange or movement of funds or Virtual Assets carried out through the Platform.

Wallet

Technological tool that allows storing, managing and transferring Virtual Assets, integrated with or linked to the Platform.

Mesa de Pagos Bolivia S.R.L. owns the technology platform through which payment and transaction management services are facilitated, channelled through its official website mesadepagos.com (the "Platform"). Access to and use of the Platform is subject to these Terms and Conditions, which must be read by the Client beforehand.

Access, registration, account creation and/or use of the Platform constitutes a free, informed and unequivocal expression of acceptance of these Terms and Conditions, which are deemed fully known and consented to by the Client, in accordance with the rules applicable to contracting by electronic means.

By virtue of such acceptance, the Client declares that it has sufficient legal capacity to be bound, that it has understood the scope of the services offered and that it assumes responsibility for the information provided and for the operations it carries out through the Platform.

Use of the services without prior acceptance of these Terms and Conditions is not permitted; any access, registration or use of the Platform implies express acceptance.

Mesa de Pagos Bolivia S.R.L. provides its Clients with international payment services, within the framework of the instructions expressly issued by them, in observance of ASFI requirements and its internal compliance, risk-prevention and due-diligence policies. In this context, Mesa de Pagos makes the following core services available:

• Receive and credit payments in international accounts, mainly in foreign jurisdictions in the Client’s name, through duly authorised financial third parties.
• Provide the technological and operational means for the Client to instruct and execute international transfers, according to its express instructions and within the applicable operational, regulatory and compliance limits.
• Execute OTC conversion operations with Virtual Assets, including digital assets, and channel the resulting funds from or to accounts in Bolivia designated by the Client, under the conditions agreed for each operation.
• Make available a secure technology platform, with operational and specialised support, for managing international payments and for tracking and tracing the operations carried out.

Registration and account opening

To operate on the Platform, the Client must complete the registration process, provide truthful, complete and up-to-date information and documentation, and satisfactorily comply with the established due diligence (KYC/KYB) and verification procedures. Mesa de Pagos may request additional information at any time, including translated, certified, legalised or apostilled documentation, where necessary to comply with its internal policies or applicable regulation.

Verification authorisation

The Client expressly, knowingly and irrevocably authorises Mesa de Pagos Bolivia S.R.L. to request, consult, verify, process and update information relating to its financial, credit, commercial and judicial background in public or private, national or international databases, credit information bureaus and other legally authorised sources.

Use of the account and responsibility

Once the account is approved, the Client is responsible for the safekeeping and confidentiality of its access credentials and for the transactions carried out. Any operation executed through its account is deemed made by the Client, who assumes full responsibility for its use.

The Client may not allow third parties to use its account nor act on behalf of others without express and formal authorisation. Natural persons declare that they act on their own behalf. For legal entities, the legal representative declares that operations are directly related to the company’s corporate purpose or declared economic activity.

Bank accounts and source of funds

The Client must register a bank account held in its own name, in accordance with the requirements established by Mesa de Pagos. Transfers from third-party accounts are not accepted.

To withdraw fiat funds, the Client must instruct the transfer to its registered bank account through the Platform. Transfers are executed within ordinary operational timeframes, except for external contingencies. Such timeframes may depend on factors outside Mesa de Pagos’ control, such as correspondent banks, blockchain network congestion or compliance reviews. Under no circumstances will funds be transferred without the Client’s express instruction.

Suspension and compliance measures

The account or transactions may be suspended temporarily or definitively where necessary to comply with these Terms, applicable regulation or risk-prevention policies. Mesa de Pagos may request additional information at any time and carry out review, reporting or blocking processes where there are indications of non-compliance.

Within the framework of the services provided by Mesa de Pagos Bolivia S.R.L., the Client, as principal, grants an express and specific mandate for Mesa de Pagos to execute, on the Client’s account and order, purchase, sale and/or conversion operations of Virtual Assets enabled on the Platform, under OTC modality or through the operational providers it determines.

The mandate granted is limited and confined exclusively to the execution of the instructions expressly issued by the Client through the Platform. The rights and obligations arising from each operation are the exclusive responsibility of the Client.

The execution of each instruction is conditional upon the existence of available Client balance; the express confirmation of the order placed on the Platform, including amount, asset involved and the transaction price disclosed; and compliance with the applicable operational and regulatory validations.

Once funds are received in the operating accounts used to provide the service, and after deducting expenses, fees, network costs, bank charges and/or applicable taxes according to the rate table in force or as disclosed at the time of the operation, Mesa de Pagos will credit the corresponding balance to the Client’s enabled account within ordinary operational timeframes, notifying the credit through the registered channels.

Every confirmed instruction is irrevocable and creates binding obligations for both parties.

Once the Virtual Asset or the proceeds of its conversion have been credited to the Client’s enabled account or wallet, Mesa de Pagos’ execution obligation for that operation is deemed fulfilled. Subsequent management of the available balance and decisions to hold, convert or withdraw are the exclusive responsibility of the Client.

Consideration in favour of Mesa de Pagos Bolivia S.R.L. is set as a percentage of the amount of each Transaction processed through the Platform. Applicable rates — including fees, bank charges, third-party costs, operating charges and the corresponding exchange rate — are disclosed to the Client before confirming each Transaction or transfer.

In operations involving Virtual Assets, including USDT or USDC, the exchange rate or conversion price is determined based on market references, considering volatility, operating conditions and the costs associated with the service. Confirmation of the operation by the Client implies express, informed and irrevocable acceptance of the price and applicable economic conditions, with no right to claim, adjustment or subsequent reversal due to market variations.

Fees accrue on each Transaction or transfer and are automatically debited from the available balance in the Client’s account. No operations or withdrawals will be executed where the balance is insufficient to cover the Transaction amount, the corresponding fee and associated expenses.

Mesa de Pagos earns revenue exclusively from fees derived from its services and acquires no right over Client funds beyond the agreed fee. Processed funds and resulting balances belong at all times to the Client who instructed the Transaction. Mesa de Pagos acquires no ownership rights over such funds, cannot freely dispose of them, and may only use them to execute the instructions received or to make the deductions expressly authorised by the Client or required by law.

Virtual Assets held by Mesa de Pagos on the Client’s account remain recorded in favour of the Client in the Platform’s internal systems. Settlement of charges may be reflected through electronic account statements issued periodically.

Mesa de Pagos may modify its rates, fees or pricing structures, informing the Client in advance through the registered contact channels. If the Client disagrees, it may stop using the Platform and request the closure of its account, subject to settling any outstanding obligations.

Mesa de Pagos is not responsible for transfers made to unsupported, incompatible or incorrectly entered Virtual Asset addresses, nor for errors arising from inaccurate information provided by the Client — whether relating to bank accounts, transfer amounts, SWIFT details or the wrong blockchain network. It is the Client’s sole responsibility to verify the accuracy of the data before confirming any operation.

The Client undertakes, before Mesa de Pagos Bolivia S.R.L., to:

• Manage its passwords securely and never share credentials with third parties.
• Verify that it accesses exclusively the official secure domain (mesadepagos.com).
• Guarantee that all funds deposited, transferred or converted through the Platform come from lawful sources and that the operations carried out have a legitimate purpose.
• Provide truthful, complete, current and verifiable information and documentation during registration and throughout the contractual relationship.
• Respond to any additional request for information, documentation or sworn declaration on the source of funds made under AML/CFT/CPF prevention policies.
• Not use the Platform for unlawful or fraudulent activities, or activities contrary to the legal system, nor for purposes that may affect its security, stability or operation.
• Adequately safeguard its access credentials, authentication devices and security settings, being responsible for every operation carried out from its authenticated account.
• Immediately report any suspicion of unauthorised access or misuse of its account, cooperating with the mitigation measures indicated.
• Act on its own behalf, unless expressly authorised by Mesa de Pagos; for legal entities, ensure that operations relate to the declared corporate purpose or economic activity.
• Provide, where applicable, supporting documentation for operations linked to foreign trade, imports, exports or other economic activities related to the services provided.
• Allow due diligence reviews and reasonable audits aimed at regulatory compliance.
• Assume the taxes, duties and tax obligations applicable in Bolivia or in other jurisdictions linked to its operations.
• Keep its corporate information up to date and notify any relevant change in its legal structure, ultimate beneficial owner or financial situation.

Breach of any of the above obligations may lead to temporary or definitive suspension of the account and the services, without prejudice to any legal action that may apply under applicable regulation.

Mesa de Pagos Bolivia S.R.L. undertakes to carry out its activities in strict compliance with the regulation in force in the Plurinational State of Bolivia, the provisions issued by ASFI and the Financial Investigations Unit (UIF), and any other applicable regulation on the prevention of money laundering, terrorist financing and the financing of the proliferation of weapons of mass destruction (AML/CFT/CPF).

Mesa de Pagos implements and maintains internal control systems, due diligence policies (KYC/KYB), transaction monitoring, risk management, audit, anti-corruption and compliance programmes appropriate to the nature of its services and aligned with applicable national and international standards.

Mesa de Pagos guarantees the confidentiality and protection of the Client’s personal and financial data in accordance with applicable regulation, applying reasonable technical and organisational measures to safeguard the integrity, availability and security of information. It will also adapt its policies, procedures and operations to regulatory changes or new requirements issued by competent authorities, including ASFI, UIF and other national or international bodies.

In compliance with its legal obligations, Mesa de Pagos may report operations to competent authorities and provide the information or documentation they require, without this constituting a breach of its duty of confidentiality towards the Client.

As part of its risk management policy, Mesa de Pagos does not accept cash transactions or transfers from unregistered third parties. It may request additional information or documentation where it detects unusual operations, operations inconsistent with the Client’s transactional profile, or operations potentially contrary to applicable regulation. In such cases, it may temporarily suspend the operation or the account while verification is carried out.

Mesa de Pagos reserves the right not to execute a Transaction where it is not consistent with its knowledge of the Client, its economic profile or the applicable legal framework. If the operation is rejected, funds received may be returned to the originating bank account, net of applicable expenses, taxes or fees.

Mesa de Pagos reserves the right to accept or reject, at its sole discretion and in accordance with its internal risk-management and AML/CFT/CPF policies, any registration request, account opening or establishment of a commercial relationship. The decision not to enter into a contractual relationship may be adopted where due diligence cannot be satisfactorily completed, where the information provided is insufficient, inconsistent or unverifiable, or where risk factors exist that, in Mesa de Pagos’ reasonable judgement, make providing the requested services inadvisable or incompatible.

Refusal to onboard does not give rise to any right to indemnity, compensation or claim by the applicant, nor does it oblige Mesa de Pagos to disclose its internal criteria, risk-assessment methodologies or confidential information used to adopt that decision, without prejudice to the disclosure obligations required by applicable regulation.

Mesa de Pagos will comply with the tax obligations applicable to it in relation to the fees earned for its services, without assuming the Client’s own tax obligations; the Client is solely responsible for meeting its tax duties arising from its operations and transfers.

Mesa de Pagos Bolivia S.R.L. conducts its activities in compliance with Bolivian regulation and with the restrictive measures, economic or financial sanctions and other provisions issued by national or international authorities applicable to its operations or to the financial and technology providers involved in the provision of its services. Accordingly, Mesa de Pagos may reject, suspend, block or cancel any Transaction or commercial relationship where there are reasonable indications that it involves persons, entities, jurisdictions, assets or activities subject to sanctions, legal restrictions or applicable compliance measures.

The Client declares that the operations it instructs are not intended to circumvent sanctions regimes, trade restrictions or compliance measures established by competent authorities. It further undertakes to provide the information and documentation Mesa de Pagos requires to verify compliance with such obligations, authorising the temporary suspension of operations while the corresponding verifications are carried out, without generating liability for Mesa de Pagos where such measures respond to legal, regulatory or contractual obligations.

Security is an essential component of our operation. We implement technological and organisational measures designed to protect our clients’ information and guarantee the integrity of every transaction carried out through our platform.

We protect information throughout its lifecycle — from capture to storage and transmission — under the principles of confidentiality, integrity and availability. Only authorised personnel can access the information, data cannot be improperly altered, and our systems are designed to operate with high levels of stability and continuity. We also apply mechanisms that allow the origin and integrity of operations to be verified, ensuring authenticity and non-repudiation in digital transactions.

Our infrastructure runs in cloud environments with international security standards, using encrypted connections over HTTPS and TLS. Development, testing and production environments are segregated to minimise risk, and we maintain continuous monitoring of technology activity, protection against external threats and auditable records of the operations carried out on the platform.

Account access requires strong authentication mechanisms, including multi-factor validation and one-time passcodes (OTP). Each operation must be confirmed through authentication processes linked to the client’s device, reinforcing security in transaction execution.

We apply risk-management methodologies to identify threats and vulnerabilities, implementing preventive and corrective controls on an ongoing basis. Our system incorporates transaction monitoring to detect unusual behaviour and protect the integrity of the operating ecosystem.

We maintain business continuity and information backup plans designed to keep our services available in the event of contingencies. We also continuously review and strengthen our security controls to adapt to new threats, regulatory changes and technological evolution.

Mesa de Pagos Bolivia S.R.L. may suspend, limit or cancel the Client’s account where there are well-founded reasons relating to breach of these Terms and Conditions, operational, regulatory or security risks, or where required by a competent administrative or judicial authority.

Suspension or closure may proceed, among other cases, where the Client provides false, inaccurate, incomplete or inconsistent information; where unusual operations or operations inconsistent with its transactional profile are detected; where there are reasonable indications of money laundering, terrorist financing or other unlawful activities; where it attempts unauthorised access to third-party systems or accounts; where it acts on behalf of third parties without valid authorisation; where it uses funds whose origin cannot be reasonably evidenced; or where maintaining the account would breach applicable regulation.

Mesa de Pagos may likewise suspend or cancel accounts that could not be satisfactorily verified within the period established to complete due diligence, or that remain inactive for a prolonged period.

In the event of suspension or closure for regulatory, operational or risk-prevention reasons, Mesa de Pagos may temporarily withhold funds while it carries out the corresponding verifications or until instructed by a competent authority. Decisions may be based on internal risk-management and compliance criteria, whose methodology is confidential for security and prevention reasons, without this implying arbitrariness.

Mesa de Pagos will notify the Client of the suspension or closure of the account through the registered contact channels, unless there is a legal prohibition or express instruction from a competent authority preventing such communication. Termination does not affect outstanding obligations, operations already executed or rights acquired before the effective closure date.

The Client may request the closure of its account at any time, provided there are no pending operations, unfulfilled obligations or funds subject to verification or retention under applicable regulation. To do so, it must notify its intention through the official contact channels. Closure becomes effective once the Client has withdrawn all available funds and met its contractual obligations.

Mesa de Pagos reserves the right to terminate the services where it deems necessary for regulatory, operational, technological or risk-management reasons, always respecting applicable regulation and ensuring the proper settlement of pending operations.

The Client accepts that the email address registered at the time of onboarding constitutes the primary and valid means of communication with Mesa de Pagos. Notifications relating to account access, operation confirmations, service notices, changes to these Terms and Conditions and any other relevant information will be sent to that address.

The Client undertakes to keep its email address and other contact details up to date, notifying any change immediately. Mesa de Pagos is not responsible for the failure to receive communications sent to the email address registered by the Client where there is no error attributable to its systems.

Any notification sent to the registered email address is deemed valid and effective from the moment it is sent. Where a communication is returned as undelivered or repeated delivery failures are detected, Mesa de Pagos may temporarily suspend access to the account until the Client provides and validates a new contact address.

For queries relating to these Terms and Conditions, rights, obligations or use of the Platform, the Client may write to info@mesadepagos.com or use our contact page.

The Client declares and warrants that it is the legitimate holder of the funds used in Transactions carried out through the Platform, that such funds come from lawful sources and that it has full power to dispose of them. It further declares that the operations instructed do not infringe third-party rights or breach the regulation in force in the Plurinational State of Bolivia. The Client is solely responsible for the truthfulness, accuracy and updating of the information and documentation provided during the contractual relationship.

The Client undertakes to hold Mesa de Pagos Bolivia S.R.L., as well as its partners, directors, officers and staff, harmless from any claim, damage, loss, penalty, fine or proceeding arising from breach of its declarations, infringement of third-party rights or violation of applicable regulation. Where allegedly irregular operations attributable to the Client are detected, Mesa de Pagos may temporarily freeze the funds involved while the corresponding verifications are carried out, in accordance with criteria of reasonableness and applicable regulation.

Mesa de Pagos is not responsible for interruptions, delays, technical failures or service unavailability arising from causes beyond its reasonable control, including internet connection failures, interruptions in third-party systems or infrastructure, blockchain networks, financial providers, interoperable platforms, or scheduled or unforeseen technical maintenance. Nor is it responsible for the content or operation of third-party websites or services that may be linked to the Platform.

The Client declares that it understands the nature, functioning and volatility of Virtual Assets and that these are not legal tender in Bolivia. It acknowledges that the value of such assets may fluctuate significantly and unpredictably. Consequently, the Client fully assumes the risk arising from operating with Virtual Assets through the Platform, releasing Mesa de Pagos from liability for economic losses caused by market variations.

Transactions on the Platform are executed exclusively on the Client’s instruction. Mesa de Pagos does not provide financial, investment, tax or legal advisory services, and no communication with its staff should be interpreted as an investment recommendation or advice. Every decision adopted by the Client in relation to the use of the Services is its exclusive responsibility.

Mesa de Pagos is not liable for delays or non-performance arising from acts of God or force majeure, including, without limitation, natural disasters, social conflicts, governmental acts, widespread telecommunications failures, interruptions of the financial system, riots, war, sabotage or any event beyond its reasonable control. While such events last, the affected obligations are suspended until the circumstances preventing performance cease.

Nothing in this clause shall be interpreted as a limitation of liability in those cases where the law in force in the Plurinational State of Bolivia does not permit its exclusion or limitation.

Any dispute, difference or claim arising between the Client and Mesa de Pagos Bolivia S.R.L., directly or indirectly related to the interpretation, application, conclusion, execution, performance, termination, validity or nullity of these Terms and Conditions, or to the legal acts derived from them, will first be addressed through direct negotiation between the parties.

To that end, the party that considers a conflict to exist must notify the other in writing, detailing the facts and grounds of its claim. The parties undertake to act in good faith and to use their best efforts to reach an amicable solution within thirty (30) calendar days from receipt of such notice.

If no solution is reached within that period, the parties agree to submit the dispute to arbitration at law, in accordance with Law No. 708 on Conciliation and Arbitration and with the Rules of the Conciliation and Arbitration Centre of the Chamber of Industry, Commerce and Services of Cochabamba, whose jurisdiction, administration and procedural rules they expressly accept.

The arbitration will be conducted in the city of La Paz, Plurinational State of Bolivia, the language of the proceedings will be Spanish, and the arbitral tribunal will be composed in accordance with the applicable Rules. The award will be final, binding and enforceable for the parties, producing the effects established in Bolivian legislation, without prejudice to legally available remedies.